Privacy Policy

1 - What is this Policy about?
This Privacy Policy explains how we collect and process the personal data that is necessary for the provision of services that are available through the WEBSITE.

The objective is that the mentioned services are provided expeditiously and without inconvenience, describing the practices adopted for this purpose.

Responsible for data processing: 

Baitic Soluciones, S.L. – NIF: B95717518  

Postal address: Ctra. Bilbao-Galdakao, 10, Planta 2, M5. 48004 Bilbao.


2 - What is personal data?

Personal data is all information related to a person that identifies or makes that person identifiable, regardless of the nature and support of the information and including the person’s sound and image.

Examples of personal data that we collect: name, phone, email.

Identifiable means a person who can be identified, directly or indirectly, that is, by reference to an identification number or other specific elements of his physical, physiological, psychological, economic, cultural or social identity.

3 - How are we going to use your personal data?

Baitic will use the personal data you provide us for the following purposes:

  • To analyze and respond to your messages, customer service and information requests.
  • For the operations and management of the WEBSITE.
  • To keep a record of your contact details.

These personal data processing operations are an essential tool for your satisfaction and for Baitic’s activity and are carried out in accordance with applicable legislation and in accordance with best practices.

Your personal data will not be reused for other purposes that have not been previously identified or that are not related to the purposes for which it was initially collected.

4 - Basic concepts to process the personal data that we collect?

The personal data that Baitic processes have specific reasons, depending on the purposes for which they are intended.

In the following table, you can see the fundamentals according to the purposes identified above:

Consent for that specific purpose.
For the operations and management of the WEBSITE.

Consent for this specific purpose (cookies).

Legitimate interests pursued by Baitic.

To keep a record of your contact details. Consent for that specific purpose.
For the adaptation, improvement and modification of services, that is, through the identification of usage trends or to determine the effectiveness of promotional campaigns.

Consent for this specific purpose (cookies).

Legitimate interests pursued by Baitic.

5 - What personal data do we collect?

The personal data that Baitic collects and processes is only necessary and appropriate for the purposes indicated above.

Baitic will collect and process the following personal data:

To analyze and follow your application process to work with Baitic. NAME; PHONE; E-MAIL
To be able to send newsletters or other publications that you have requested and / or that may be of interest to you. NAME; EMAIL
For the operations and management of the WEBSITE. NAME; EMAIL
To keep a record of your contact details. NAME; PHONE; EMAIL
6 - How do we collect your personal data?

We will collect your personal data through the forms on the WEBSITE, but also through the WEBSITE and the communication you make with your team and the email messages you send us.

Your personal data is collected through your team as follows:

  • Through your browser;
  • Through cookies;
  • Through pixel tags and other similar technologies;
  • IP adress;
  • Through your user data.

Baitic undertakes to process your data in accordance with the law and in a legitimate manner.

Baitic will not sell, rent or share your personal data with third parties, except in cases clearly identified in this Privacy Policy (see point 12 to understand how).

Baitic’s services are not directed at minors, and the personal data of minors is not intentionally processed.

7 - What are cookies?

Cookies are small information files that help identify your browser and can store information, for example, settings and user preferences.

Baitic will store cookies on your computer to personalize and facilitate navigation as much as possible, but also for troubleshooting, statistics, quality control and to monitor system security.

With the exception of cookies specifically necessary for the performance of the website, the storage of other cookies will always depend on the acceptance and consent of the User, and this consent can be withdrawn at any time through specific browser tools.

8 - What are pixel tags and other similar technologies?

Pixel tags (also known as web beacons and transparent GIFs) can be used in connection with some services to, for example, track the actions of service users (including email recipients), measure the success of our campaigns marketing and compile statistics on the use of the Services and response rates.

9 - How do we protect your personal data?

Your personal data is kept safe by adopting various security measures, technical and organizational in nature, that guarantee that only Employees and the processes that must access them have access to personal data, in accordance with the rules created for this purpose. .

To protect your personal data, we only use data center providers who provide us with adequate and documented security measures, namely guarantees that your personal data is stored on servers that are maintained in controlled environments with limited access.

Personal data is stored on secure servers, with adequate security guarantees to protect it against its dissemination, loss, misuse, alteration, treatment or unauthorized access, as well as against any other form of illegal treatment.

Similarly, when you browse the WEBSITE, we protect your data with encryption, such as Transport Layer Security (TLS, it is a security protocol that protects telecommunications over the Internet) and your password is stored using a one-way hash, that is to say, cannot be retrieved (or broadcast) by anyone, including Baitic, and can only be redefined.

Although we take the precautions that we consider appropriate to protect the personal data that you provide and collect, you should be aware that no security system is impenetrable.

Therefore, you must take certain precautions, for example, you must keep your password secret and not disclose it to anyone else. If you believe your password has been misused, you must notify us immediately. You should also be careful when starting and ending your session every time you close your browser.

10 - How long do we keep your personal data?

Your personal data will be kept for as long as necessary for the purposes for which they are intended, as detailed in this Privacy Policy. So:

To analyze and respond to your messages, customer service and information requests; 1 year
To analyze and monitor your application process to work with Baitic; 1 year
To be able to send newsletters or other publications that you have requested and / or that may be of interest to you; 1 year
For the operations and management of the WEBSITE; 1 year
To keep a record of your contact details; 1 year

If any specific or mandatory period results from the law, the data retention period will be this. In all other cases, personal data will be kept for a maximum of the times indicated above, periods that Baitic considers sufficient to fulfill the purposes.

After the retention period, all collected personal data will be deleted.

11 - How can you exercise your rights:

Before explaining how you can exercise your rights, you should know what they are. Therefore, the law gives you the right to ask us to exercise the following rights:

  • Access: right to obtain confirmation that the personal data that concerns you is or is not subject to treatment and, in this case, the right to access your personal data;
  • Rectification: the right to obtain the rectification of inaccurate personal data that concerns you and to complete your incomplete personal data;
  • Deletion: the right to obtain the deletion of your personal data when one of the reasons listed in the legislation applies;
  • Limitation of treatment: the right to obtain the limitation of treatment if one of the situations listed in the legislation applies;
  • Opposition: the right to object at any time to the processing of personal data concerning him;
  • Portability: the right to receive personal data that concerns you in a structured format, in common use and automatic reading.

You also have the right to file a complaint with the competent supervisory authority (in Spain, the National Data Protection Commission at

To exercise the rights indicated above, you must contact Baitic through the (appropriate contact form) / (following email​).

If you ask us to delete some or all of your personal data, some of the requested services may not be provided to you and Baitic will retain the personal data necessary to comply with the legal obligations to which it is linked.

12 - When do we communicate data to third parties?

Baitic may use third parties to provide certain services, in terms of maintenance, technical support, marketing, billing or payment management, which may have access to some of the personal data, that is, the data necessary for contractual purposes.

Baitic guarantees that the entities that have access to the data are credible and offer high guarantees of protection, never transmitting data beyond what is necessary to provide the contracted service, however, Baitic remains responsible for the available Personal Data.

Baitic may also transmit data to third parties in the context of investigations and judicial and / or administrative procedures or of a similar nature, provided that it is duly ordered by a judicial order in this regard.

13 - Third Party Websites

The WEBSITE may contain links to other websites that may collect and process your personal data, and this treatment is the sole responsibility of the owners of those websites, and Baitic has no responsibility for their policies and / or practices.

14 - Data transfers outside the European Union

If data transfers are made to third countries that do not belong to the European Union, Baitic will comply with legal regulations, that is, with respect to the suitability of the destination country with respect to the protection of personal data and requirements, that are applicable to these transfers, without transferring personal data to jurisdictions that do not offer guarantees of security and protection.

15 - Minors

The WEBSITE is not directed at children under the age of 16, so we request that these minors do not provide us with personal data through the WEBSITE, the application, social networks or emails.

16 - Confidential personal data

Baitic appreciates that you do not send us and do not allow us to know any sensitive personal data, that is, information that reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, union association, genetic information, biometric information. , data related to health or data on the sexual life or sexual orientation of a natural person.

If you still send or disclose these categories of personal data, they will be removed immediately.

17 - Changes to the Privacy Policy

Baitic reserves the right to readjust or change this Privacy Policy at any time, publishing these changes.

18 - Our contact details

If you have any questions or problems related to this Privacy Policy, please contact us in writing by email

Call Us

(+34) 94 407 74 61


Ctra. Bilbao Galdakao 10
planta 2, módulo 5
48004 Bilbao

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